Terms of Service

2.1 Overview

Thái Nguyên Clarity provides the following services:

• • Vietnamese tea export facilitation connecting international buyers with local producers
• • Custom tea blending development for hospitality and retail businesses
• • Tea culture immersion programs and educational experiences
• • Information and consultation regarding Vietnamese tea industry

2.2 Service Scope

We act as facilitators and consultants. We do not manufacture tea products ourselves but connect clients with Vietnamese tea producers. Specific service terms, deliverables, and timelines are outlined in individual service agreements or proposals.

3.1 Permitted Uses

You may use our website and services for:

• • Researching Vietnamese tea products and sourcing options
• • Submitting legitimate business inquiries and service requests
• • Accessing educational content about Vietnamese tea culture
• • Communicating with our team regarding services

3.2 Prohibited Activities

You agree not to:

• • Use our services for any unlawful purpose or in violation of any applicable regulations
• • Attempt to gain unauthorized access to our systems, networks, or data
• • Transmit viruses, malware, or other harmful code
• • Interfere with or disrupt the operation of our website or services
• • Collect or harvest information about other users without consent
• • Impersonate any person or entity or misrepresent your affiliation
• • Submit false, misleading, or fraudulent information

3.3 Fair Usage

We expect users to engage with our services in good faith. Excessive or abusive use of contact forms, consultation requests, or sample inquiries may result in service limitations or termination at our discretion.

4.1 Account Requirements

Currently, our website does not require user account creation for basic browsing and inquiries. If we introduce account features in the future, you will be required to provide accurate and complete information during registration.

4.2 Account Security

Should account features become available, you will be responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4.3 Account Suspension

We reserve the right to suspend or terminate access to our services for users who violate these Terms of Service, engage in fraudulent activity, or misuse our platform.

5.1 Availability

We strive to maintain consistent website availability but cannot guarantee uninterrupted or error-free service. Our website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

5.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also change pricing, service offerings, or features as our business evolves.

5.3 Geographic Restrictions

While we operate internationally, certain services may have geographic limitations based on logistics, legal requirements, or operational capacity. We will communicate any geographic restrictions clearly when discussing specific services.

5.4 Third-Party Dependencies

Our services rely on partnerships with Vietnamese tea producers, shipping companies, and other third parties. Service availability and quality may be affected by factors outside our direct control, though we make every effort to maintain reliable partnerships.

6.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Thái Nguyên Clarity or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business evaluation purposes. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

6.3 User-Generated Content

By submitting inquiries, feedback, or other communications to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and incorporate such content for business purposes, including service improvement and marketing materials (with appropriate anonymization).

6.4 Trademarks

Thái Nguyên Clarity and associated logos are our trademarks. Third-party trademarks mentioned on our website remain the property of their respective owners.

7.1 Pricing Structure

Service pricing is outlined on our website and in individual service proposals. Prices are subject to change, though existing agreements will honor the originally quoted pricing unless otherwise specified.

7.2 Payment Terms

Payment terms, schedules, and methods are specified in individual service agreements. Generally, deposit payments are required before work commences on custom projects or before cultural program bookings are confirmed.

7.3 Currency

Prices are typically quoted in US Dollars (USD) or Vietnamese Dong (VND) depending on the service and client location. Currency conversion rates, if applicable, are determined at the time of invoicing.

11.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles.

11.2 Dispute Resolution

Any disputes arising from these terms or our services should first be addressed through good-faith negotiation. If negotiation does not resolve the matter, disputes shall be subject to the exclusive jurisdiction of the courts in Hanoi, Vietnam.