Privacy Policy

Information You Provide Directly

• • Contact information such as name, email address, and phone number when you fill out forms
• • Business details and service preferences when inquiring about our tea export or blending services
• • Communication content when you contact us through email or contact forms
• • Program preferences and travel details for cultural immersion bookings

Information Collected Automatically

• • Device information including browser type, operating system, and IP address
• • Website usage data such as pages visited, time spent on pages, and navigation patterns
• • Referral source and external links clicked
• • Cookie data and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

• • Analytics providers that help us understand website performance
• • Advertising networks that deliver relevant content
• • Business partners when you interact with integrated services

Service Provision

• • Responding to your inquiries about tea export services, custom blending, or cultural programs
• • Processing and fulfilling service requests and bookings
• • Providing customer support and addressing technical issues
• • Coordinating logistics for tea shipments and cultural immersion programs

Communication

• • Sending service updates and important notifications about your inquiries or bookings
• • Sharing information about Vietnamese tea harvests, new producers, or service enhancements
• • Requesting feedback about your experience with our services

Website Improvement

• • Analyzing website usage to improve navigation, content, and user experience
• • Testing new features and optimizing website performance
• • Understanding visitor preferences to provide relevant information

Legal Basis for Processing

We process your personal data based on:

• • Your consent when you submit forms or accept cookies
• • Contractual necessity to fulfill service agreements
• • Legitimate business interests in improving our services and communications
• • Legal obligations under Vietnamese and international data protection regulations

Service Providers

Web hosting services, email delivery platforms, analytics providers, and payment processors who assist in operating our website and services. These providers have access only to information necessary to perform their functions.

Vietnamese Tea Producers

When facilitating export services or cultural programs, we share relevant contact information with our partner producers to coordinate logistics and arrangements.

Legal Authorities

When required by law, legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Security Measures

• • Encryption of data transmission using industry-standard protocols
• • Secure servers with restricted access controls
• • Regular security audits and vulnerability assessments
• • Employee training on data protection and confidentiality

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for two years, while service-related communications may be kept longer for contractual and legal compliance purposes.

Breach Notification

In the unlikely event of a data breach that poses risks to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable data protection regulations.

Right to Access

Request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes it was collected.

Right to Data Portability

Receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

Object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Restrict Processing

Request restriction of processing in certain situations, such as when you contest the accuracy of the data.

Right to Withdraw Consent

Withdraw your consent at any time for processing based on consent, without affecting the lawfulness of processing before withdrawal.